Customer Services
Our Mission Statement:
The Mission of the Customer Communications Center (CCC) is to support Facilities Management Services (FMS), Maintenance and Operations (M&O), and Building Services (BS) in their mission to sustain the University facilities in a safe manner for teaching, learning and research. The Unit generates service work request information for FMS units. The Unit surveys M&O customers after work orders are completed and captures data for historical records.
The Customer Communications Center (CCC) is the group within the Facilities Management Services Division that is responsible for:
- Receiving and entering work requests for internal and external customers.
- Coordinating and monitoring schedules for Campus Moves.
- Coordinating schedules for Preventive Maintenance.
- Receiving and entering Facility Modification Requests.
- Monitoring open work requests for timely completion and tracking customer satisfaction.
- Providing various request forms to customers
Transportation unit
The transportation unit of the CCC is responsible for the maintenance and assignment of the Facilities Management Services Division vehicles.